ug77 Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and ug77 ("ug77," "we," "us," or "our") governing your access to and use of the ug77 online gaming platform, website, mobile applications, and all associated services (collectively, the "Platform").

By accessing the ug77 Platform, creating an account, making a deposit, or participating in any game or promotion offered by ug77, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must immediately cease using the Platform and close your account.

These Terms should be read in conjunction with ug77's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and ug77.

To register and maintain an account on the ug77 Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, as required under applicable Philippine gaming regulations. ug77 strictly enforces this age requirement and conducts identity verification on all accounts.
• You must be a natural person. Corporate entities, trusts, and other non-individual legal persons are not permitted to hold player accounts.
• You must be legally permitted to participate in online gambling activities under the laws applicable to your jurisdiction of residence.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law.
• You must not be an employee, contractor, director, officer, or immediate family member of ug77 or any of its affiliated companies, game providers, or payment processing partners.
• You must not have been previously excluded or banned from the ug77 Platform or any affiliated gaming platform.
• You must not be listed on any self-exclusion register maintained by ug77 or any applicable regulatory authority.

ug77 reserves the right to request documentary proof of eligibility at any time, including but not limited to government-issued identification, proof of address, and proof of payment method ownership. Failure to provide satisfactory documentation within the timeframe specified by ug77 may result in account suspension or closure.

To access real-money games and services on the ug77 Platform, you must register a player account. The registration process requires you to provide accurate, complete, and current information, including your full legal name, date of birth, residential address, email address, and mobile number.

One Account Policy: Each player is permitted to hold only one (1) active ug77 account. The creation of multiple accounts by a single individual — whether using the same or different personal details, payment methods, or devices — is strictly prohibited. ug77 employs technical and manual detection methods to identify duplicate accounts. Where duplicate accounts are identified:

• All duplicate accounts will be suspended pending investigation.
• Balances across duplicate accounts may be consolidated or forfeited at ug77's discretion.
• Bonuses claimed across duplicate accounts will be voided.
• Repeat violations may result in permanent exclusion from the Platform.

Account Security: You are solely responsible for maintaining the confidentiality of your ug77 username and password. You must not share your login credentials with any third party. ug77 will never contact you to request your password. Any activity conducted through your account while logged in will be deemed to have been authorized by you, unless you have notified ug77 of unauthorized access prior to such activity.

You must notify ug77 support immediately if you suspect that your account has been accessed without your authorization. ug77 will investigate all reports of unauthorized access and take appropriate action, but cannot be held liable for losses arising from unauthorized access where you have failed to maintain adequate security of your credentials.

Know Your Customer (KYC): ug77 is required to conduct identity verification on all player accounts in accordance with applicable anti-money laundering and responsible gaming regulations. You agree to provide all documentation requested by ug77 for KYC purposes, including but not limited to:

• Government-issued photo identification (e.g., Philippine passport, driver's license, SSS ID, UMID, PhilSys National ID)
• Proof of residential address (e.g., utility bill, bank statement, barangay certificate dated within 90 days)
• Proof of ownership of payment methods used for deposits and withdrawals
• Source of funds documentation where required by ug77's compliance team

ug77 accepts deposits and processes withdrawals through a range of payment methods available to Philippine players, including GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment channels. The availability of specific payment methods may vary and is subject to change without prior notice.

Deposits:

• All deposits must be made from payment accounts registered in your own name. Third-party deposits are strictly prohibited.
• Minimum and maximum deposit amounts apply per transaction and per day, as displayed in the cashier section of your account.
• ug77 does not charge fees on deposits, though your payment provider may apply their own transaction fees.
• Deposits are credited to your ug77 account balance upon confirmation from the payment provider. GCash and PayMaya deposits are typically instant.

Withdrawals:

• Withdrawals may only be made to payment accounts registered in your own name and previously used for deposits, or verified as belonging to you through the KYC process.
• Identity verification (KYC) must be completed before any withdrawal can be processed.
• ug77 targets a processing time of 15 minutes for GCash withdrawals and 24 hours for bank transfers under normal operating conditions. These timeframes are targets and not guarantees; processing times may be extended during periods of high volume or where additional verification is required.
• Minimum withdrawal amounts apply as displayed in the cashier section.
• ug77 reserves the right to conduct additional verification checks on withdrawal requests, particularly for large amounts or where unusual account activity has been detected.
• Withdrawals of bonus funds are subject to the wagering requirements specified in the applicable bonus terms.

ug77 offers various bonuses and promotional offers to eligible players from time to time. All bonuses and promotions are subject to specific terms and conditions, which will be communicated at the time the offer is made. The following general terms apply to all ug77 bonuses unless otherwise stated:

• Wagering Requirements: Bonus funds are subject to wagering requirements before they can be converted to withdrawable cash. The applicable wagering multiplier will be specified in the individual bonus terms.
• Eligibility: Bonuses are available to eligible players only. ug77 reserves the right to determine eligibility at its sole discretion. Players who have self-excluded or set deposit limits may not be eligible for certain promotional offers.
• One Bonus at a Time: Unless otherwise stated, only one bonus may be active on your account at any given time. Opting into a new bonus while a previous bonus is active may result in forfeiture of the previous bonus.
• Bonus Abuse: ug77 actively monitors for bonus abuse, including but not limited to the use of multiple accounts to claim the same offer, low-risk betting strategies designed to clear wagering requirements without genuine play, and collusion between players. Where bonus abuse is detected, ug77 reserves the right to void the bonus, void associated winnings, and suspend the account.
• Expiry: Bonuses and free spins expire within the timeframe specified in the individual bonus terms. Expired bonuses and any associated winnings will be removed from your account without notice.
• Modification and Withdrawal: ug77 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice, subject to honoring commitments already made to players who have accepted an offer in good faith.

All games available on the ug77 Platform are governed by individual game rules, which are accessible within each game interface. By participating in any game, you agree to be bound by the applicable game rules. In the event of any conflict between these Terms and the individual game rules, these Terms shall prevail unless the game rules expressly state otherwise.

Random Number Generation: All ug77 casino games that rely on random outcomes use certified Random Number Generation (RNG) technology. Our RNG systems are regularly tested and certified by independent third-party testing laboratories to ensure that game outcomes are genuinely random, unpredictable, and not subject to manipulation by ug77 or any third party.

Return to Player (RTP): Published RTP rates for slot games and other applicable titles represent the theoretical long-term average return to players and are not a guarantee of individual session outcomes. RTP information is available within each game's information panel.

Malfunctions: In the event of a game malfunction, technical error, or system failure that affects the outcome of a game round, ug77 reserves the right to void the affected game round and refund the wager placed. ug77 shall not be liable for any losses arising from game malfunctions beyond the refund of the affected wager.

Disconnections: ug77 is not responsible for losses arising from internet disconnections or technical failures on the player's side. Where a disconnection occurs during a live game round, the outcome will be determined in accordance with the applicable game rules and the state of the game at the time of disconnection.

The following conduct is strictly prohibited on the ug77 Platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities where applicable:

• Registering or using an account if you are under 21 years of age
• Providing false, inaccurate, or misleading information during registration or KYC verification
• Creating or operating more than one player account
• Using the Platform for any money laundering, fraud, or other illegal financial activity
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform or gain an unfair advantage in any game
• Exploiting software bugs, errors, or vulnerabilities in the Platform for financial gain
• Colluding with other players in any game, including live dealer games
• Engaging in any form of cheating, including card counting in live Blackjack where prohibited by the applicable game rules
• Attempting to reverse-engineer, decompile, or otherwise access the source code of any ug77 software
• Harassing, threatening, or abusing ug77 staff, live dealers, or other players
• Using the Platform in any manner that violates applicable Philippine law or the laws of your jurisdiction of residence

All content on the ug77 Platform, including but not limited to the ug77 brand name, logo, website design, software, game content, graphics, text, audio, video, and all other materials (collectively, "ug77 Content"), is the exclusive property of ug77 or its licensors and is protected by applicable intellectual property laws, including copyright, trademark, and trade secret laws.

ug77 grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal, non-commercial entertainment purposes only. This license does not include the right to:

• Copy, reproduce, distribute, or publicly display any ug77 Content without prior written consent
• Modify, adapt, translate, or create derivative works based on any ug77 Content
• Use any ug77 Content for commercial purposes
• Remove or alter any copyright, trademark, or other proprietary notices from ug77 Content
• Use any ug77 trademarks, logos, or brand elements without prior written authorization

Any unauthorized use of ug77 Content may constitute an infringement of ug77's intellectual property rights and may give rise to civil and criminal liability under applicable Philippine law.

To the maximum extent permitted by applicable law, ug77 and its directors, officers, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of winnings or profits
• Loss of data or account information
• Interruption or unavailability of the Platform
• Unauthorized access to your account
• Any errors, inaccuracies, or omissions in Platform content
• Any technical failures, including internet disconnections, server outages, or software malfunctions

Where ug77's liability cannot be excluded by law, ug77's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your ug77 account in the thirty (30) days immediately preceding the event giving rise to the claim.

The Platform is provided on an "as is" and "as available" basis. ug77 makes no warranties, express or implied, regarding the Platform's fitness for a particular purpose, uninterrupted availability, or freedom from errors or harmful components.

ug77 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms
• Failure to complete identity verification within the required timeframe
• Suspected fraudulent, illegal, or abusive activity
• Suspected money laundering or other financial crime
• Chargebacks or disputed transactions initiated by the player
• Requests from law enforcement or regulatory authorities
• Player-initiated self-exclusion requests
• Inactivity for a period exceeding 12 consecutive months

Where an account is suspended pending investigation, ug77 will endeavor to complete its investigation within a reasonable timeframe and communicate the outcome to the player. Where an account is closed due to a breach of these Terms, any balance remaining in the account may be forfeited at ug77's discretion, subject to applicable regulatory requirements.

Player-Initiated Closure: You may request the closure of your ug77 account at any time by contacting our support team. Upon closure, any remaining real-money balance (excluding bonus funds subject to incomplete wagering requirements) will be returned to you via your verified payment method within a reasonable timeframe.

ug77 is committed to promoting responsible gaming and providing tools that help players maintain control over their gambling activity. We recognize that for a small number of players, gambling can become problematic, and we take our duty of care seriously.

The following responsible gaming tools are available to all ug77 players through the account settings panel:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your ug77 account. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period.
• Loss Limits: Set limits on the amount you can lose within a defined period.
• Session Time Reminders: Receive notifications after a specified period of continuous play.
• Cooling-Off Period: Temporarily suspend your account for a period of your choosing (24 hours to 6 weeks).
• Self-Exclusion: Permanently exclude yourself from the ug77 Platform. Self-exclusion requests are processed immediately and cannot be reversed for a minimum period of 6 months.

ug77 strictly enforces the 21+ age requirement and will not knowingly permit minors to access the Platform. If you are concerned about a minor accessing gambling services, we encourage you to use parental control software to restrict access to gambling websites.

ug77 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

ug77 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption for all data transmissions, tokenized storage of payment credentials, and role-based access controls for internal systems.

ug77 will not sell your personal data to third parties. We may share your data with trusted service providers who assist in the operation of the Platform (such as payment processors and KYC verification providers), and with regulatory and law enforcement authorities where required by law. All data sharing is conducted in accordance with applicable Philippine data protection regulations.

ug77 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, ug77 will provide reasonable notice to players via email or a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent changes.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure in accordance with Section 10.

It is your responsibility to review these Terms periodically to stay informed of any updates. ug77 recommends bookmarking this page and checking it whenever you receive a notification of changes.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

In the event of any dispute between you and ug77 arising from your use of the Platform, you agree to first contact ug77's customer support team to seek an informal resolution. ug77 will endeavor to resolve all disputes fairly and promptly through its internal complaints process.

If a dispute cannot be resolved through ug77's internal complaints process within thirty (30) days of the complaint being submitted, either party may refer the matter to the appropriate regulatory authority or seek resolution through the courts of the Republic of the Philippines, which shall have exclusive jurisdiction over any such dispute.

Nothing in this clause shall prevent either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to protect its rights pending the resolution of a dispute.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of the ug77 Platform, please contact our support team. We are available 24 hours a day, 7 days a week, and our Filipino-speaking agents are ready to assist you in both English and Tagalog.

You can reach ug77 support through the following channels:

• Live Chat: Available directly within your ug77 account dashboard — the fastest way to get help
• Email: [email protected] (responses within 24 hours)

For formal complaints, please submit your complaint in writing via email with the subject line "Formal Complaint — [Your Account Username]." ug77 will acknowledge receipt of formal complaints within 48 hours and provide a substantive response within 14 business days.